Privacy Policy

1. Introduction

Esta Travels is a tour and travel service provider based in Sikkim, India. We are committed to respecting your privacy and protecting your personal data. By using our website or booking our services, you agree to the practices described in this Privacy Policy.

This Policy applies to information we collect through our website, via WhatsApp, phone, email and in‑person interactions related to our tour packages and travel services.

2. Information We Collect

We may collect different types of information depending on how you interact with us:

2.1 Information you provide directly

• Name and contact details (phone number, email address, WhatsApp number)
• Address and basic demographic information
• Government ID details if required by hotels or local authorities
• Travel dates, itinerary preferences and group details
• Special requests or information you share in messages or forms

2.2 Information collected automatically

• Basic device and browser information
• Pages visited and time spent on our website
• Approximate location based on IP address

This technical information is typically collected using cookies or similar technologies to help us understand how visitors use our website and to improve our services.

3. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Processing your enquiries, bookings and custom tour requests
• Communicating with you about itineraries, confirmations and updates
• Arranging hotels, transport and other ground services on your behalf
• Complying with legal and regulatory requirements (for example, guest registers, permits)
• Improving our website, services, and customer support

We do not sell your personal information to third parties.

4. Sharing of Information

We may share your information with trusted partners strictly for providing the services you have requested, such as:

• Hotels, homestays and accommodation providers
• Transport operators and local drivers
• Local guides and permit‑issuing authorities

These parties receive only the information necessary to perform their services and are expected to handle your data responsibly.

We may also disclose information if required by law, court order, or a competent government authority, or to protect our rights, safety, or the rights and safety of others.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Remember your preferences and improve user experience
• Understand how visitors use our website
• Help secure the website and prevent misuse

You can usually control cookies through your browser settings. Disabling cookies may affect some features of the website.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your bookings and provide the requested services
• Comply with legal, accounting or reporting obligations
• Resolve disputes and enforce our agreements

After this period, we aim to delete or anonymise your data in a secure manner, unless a longer retention period is required by law.

7. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

8. Your Rights

Depending on applicable law, you may have certain rights regarding your personal data, such as:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data where it is no longer needed
• The right to object to certain types of processing, where permitted by law

To exercise any of these rights, you can contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

Our services are primarily intended for adults who can legally enter into contracts. We do not knowingly collect personal data from children without the consent of a parent or legal guardian. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can delete it where required.

10. International Travellers

We serve both Indian and foreign travellers within our service areas in Sikkim and parts of West Bengal (Siliguri, Darjeeling, Kalimpong). By providing your information, you understand that it will be processed in India and may be shared with local suppliers only for the purpose of arranging your travel services.

11. Links to Other Websites

Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third‑party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "last updated" date.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, you can contact us at: